Refund & Return Policy
Last Updated: February 06, 2026
Our 7-Day Satisfaction Guarantee
We want you to be completely satisfied with your purchase. If a product is defective or doesn't match the description, you can return it within 7 days of delivery for an exchange or a full refund.
Return Window
Items must be returned within 7 days of receiving the order.
Product Condition
Items must be unused, in original packaging, with all tags attached.
1. Conditions for Return
You may request a return if:
- Damaged/Defective: The product was damaged during shipping or is defective upon arrival.
- Incorrect Item: You received a different product than what you ordered (wrong size, color, or model).
- Missing Parts: Parts or accessories mentioned in the description are missing.
- Website Error: The product significantly differs from the website description or images.
2. Non-Returnable Items
For health and safety reasons, certain items cannot be returned:
- Innerwear and Lingerie
- Cosmetics and Personal Care
- Perishable Goods (Food Items)
- Customized/Personalized Items
- Items on Clearance/Final Sale
- Software or Digital Downloads
3. The Return Process
1
Contact Support
Email us at support@abrarshop.online or call 01725-877772 with your order ID and photos of the product.
2
Inspection
Our team will review your request within 24-48 hours. If approved, we will arrange for a pickup.
3
Refund Selection
Choose between an exchange, store credit, or a refund to your original payment method.
4. Refund Timeline
- Original Method: 5-10 business days after inspection approval.
- Store Credit: Instant after inspection approval.